At Saathi Travels, we understand that planning a journey—whether spiritual, leisure, or corporate—comes with many questions. This page is designed to provide clear answers, help you prepare confidently, and ensure a smooth and informed travel experience.
General Travel Questions
What services does Saathi Travels offer?
We offer Umrah packages, international holiday tours, USA day tours, flight and hotel bookings, luxury transport, visa processing, and fully customized travel programs.
Are your travel packages customizable?
Yes. Almost every package—including Umrah—can be tailored to your preferred dates, budget, hotel category, flight class, or additional destinations.
Do you offer group and private tours?
Yes. We offer small group tours, private family tours, ladies-only programs, and VIP luxury packages.
Umrah Packages
Do your Umrah packages include flights?
Some packages include flights, while others offer flight options upon request. Please provide your departure airport for exact pricing.
Is the Umrah visa included?
Visa assistance is provided. Visa fees may be included or charged separately depending on the package.
Are Ziyarah tours included?
Yes. Most packages include guided Ziyarah in both Makkah and Madinah. Private Ziyarah can be arranged upon request.
Do you offer ladies-only Umrah packages?
Yes. We have exclusive women-led Umrah programs with female coordinators and care-oriented arrangements.
Flights & Visa Services
Can Saathi Travels book my flights?
Yes. We book economy, business, and first-class flights based on your preference and availability.
Can you assist with visa applications?
Yes. We provide full assistance for Umrah visas and tourist visas depending on the travel destination.
Do visa fees include insurance?
Certain countries require insurance as part of the visa; we will inform you at the time of processing.
Hotels & Accommodation
Which hotels do you offer in Makkah and Madinah?
We offer 3★, 4★, and 5★ hotels including Pullman Zamzam, Anjum Hotel, Hilton Convention, Swissotel, and others.
Can I choose room type (quad, triple, double, single)?
Yes. Room choice depends on your budget and availability.
Are meals included?
Breakfast is usually included. Half-board or full-board options can be added.
Payments & Booking Policies
What payment modes do you accept?
We accept bank transfers, credit cards, Zelle, and online payments.
Do I need to pay full amount upfront?
A deposit is required to confirm your booking. The full amount must be paid before travel.
Are bookings refundable?
Refunds depend on airline rules, hotel policies, and visa status. A cancellation fee may apply.
Before You Travel
What documents do I need for Umrah?
A valid passport, passport-size photos, vaccine certificates (if required), and confirmed travel bookings.
When will I receive my travel itinerary?
Your final itinerary is shared after full payment and confirmation of flights and hotel arrangements.
Can elderly travelers join Umrah tours?
Yes. We recommend private transport and close-to-Haram hotels for added comfort.
During Your Trip
Will someone assist us during the journey?
Yes. Our team provides on-ground support in both Saudi Arabia and your departure country.
What type of transportation is provided?
Luxury private vehicles for most packages. High-speed Haramain train is available on request.
Is Wi-Fi available in the hotels?
All 4★ and 5★ hotels provide complimentary Wi-Fi.
Support & Customer Service
How can I contact Saathi Travels during my trip?
You will have 24/7 access to our dedicated support team via phone and WhatsApp.
What if I need to change my plans during the trip?
We will do our best to accommodate last-minute changes based on availability and local rules.
Where can I submit feedback?
You can share your feedback through our website, WhatsApp, or email. We value your experience.